ekey guarantee+ 2-year guarantee extension from 3 to 5 years
Guarantee Extension to 5 Years for ekey Products
Extend the warranty for your new-generation ekey products (ekey xLine, ekey sLine, ekey dLine) by an additional 2 years, ensuring a total of 5 years of protection against material and workmanship defects for the ekey fingerprint scanner and the associated ekey controller.
Your Benefits:
- Additional 2-year guarantee, extending your existing 3-year warranty period to a total of 5 years.
- Free repair or replacement in the event of material or workmanship defects within the warranty period.
- Convenient activation: Easy online activation with your personal activation code and serial number.
Important: The guarantee extension can only be purchased during the regular warranty period. Older ekey product lines are excluded from this guarantee extension. For systems like the DoorBird door station, the guarantee extension applies only to the integrated ekey sLine fingerprint scanner and the associated ekey control unit.
ekey guarantee extension – 5 years of protection for your ekey products
Your ekey fingerprint systems represent advanced technology and maximum reliability. To maintain this standard in the long term, we offer you the option to extend the warranty for selected ekey products by an additional 2 years. Benefit from a total of 5 years of protection and safeguard yourself against unexpected repair costs!
Warranty extension for the new generation of ekey products
Extend the warranty for your new-generation ekey products:
- ekey xLine fingerprint scanner
- ekey sLine fingerprint scanner
- ekey dLine fingerprint scanner
Note: The serial number of the respective ekey fingerprint scanner is required for every warranty extension. However, the guarantee always includes the associated ekey control unit as well.
What does the guarantee extension cover?
The guarantee extension provides the same protection as the regular warranty and includes:
- Free repairs or replacement for defects caused by material or workmanship issues.
What is not covered?
- Damage caused by improper use, external interference, or consequential damages such as loss of use is excluded from the guarantee.
- On-site service is also not covered; products must be sent in for processing.
Important: For systems such as the DoorBird door station, the guarantee extension only applies to the integrated ekey sLine fingerprint and the associated ekey control unit. Warranty claims cannot be made for third-party products integrated with ekey.
How to activate the guarantee extension for end customers
After purchasing the guarantee extension, you will receive an email with an activation code. Here’s how to activate the guarantee extension:
- Visit the guarantee extension page on our website.
- Enter the activation code and the serial number of your ekey fingerprint.
- Upon successful activation, you will receive a warranty certificate confirming your 5-year guarantee from the original purchase date.
How to activate the guarantee extension for resellers
After purchasing the guarantee extension, you as a reseller will receive an email with an activation code. Please provide this activation code along with the following instructions to your customer:
- Your customer visits the guarantee extension page.
- On the guarantee extension page, they must enter the activation code and the serial number of their ekey fingerprint.
- Upon successful activation, your customer will receive a warranty certificate confirming the 5-year warranty from the original purchase date.
Making a guarantee claim
If a defect occurs within the extended guarantee period, we not only provide comprehensive guarantee coverage but also the support of our reliable team, ready to assist you quickly and easily in many cases.
How to proceed with a guarantee case:
- Contact our support team: In most cases, our support team can assist you directly and resolve the issue without requiring you to send in the device. Our goal is to get you back up and running as quickly as possible.
If sending in the device is necessary:
- Have your guarantee certificate and a detailed description of the issue ready.
- Securely package the defective product and send it to ekey.
We’ll take care of the rest—ensuring that you can quickly benefit from your ekey system again. Whether through our support or a repair, we’re here for you.
Local Mode
Without Internet/WLAN
✓ Open the door with a fingerprint scanner or a smartphone near the door
✓ Intuitive administration via smartphone (e.g. users, devices)
✓ Different functions with different fingers (device-specific)
✓ Up to 20 users (up to 4 fingers per user)
✓ Firmware updates
Plus Mode
With smart functions
✓All basic functions from the Local mode
✓ It is still possible to open the door with a fingerprint scanner as before without Internet/WLAN
✓ Remote opening via smartphone
✓ Push notifications when the door is opened
✓ Time slots (e.g. person X: Access Wednesday, 9 a.m. to 1 p.m.)
✓ Administer up to 20 fingerprint scanners centrally in the app
✓ Store fingers once and synchronize to other devices
✓ Remote administration of authorizations
✓ Access log over 30 days (activate/deactivate and delete)
✓ Amazon Alexa connection
✓ Smart home connectivity (HTTP(S) requests, APPMODULE, REST API)
✓ Data backup of the device configuration
✓ Remote support
Extensions in Plus mode
(subject to a charge)
+ Extendable up to 100 users